FAQ

All CARLHEIM authentic leather bags include a 5-year warranty, granted the products receive proper maintenance. In the unlikely event that an issue arises with your product, we will strive to resolve it promptly. That's our commitment! To initiate a warranty claim, please reach out to our customer service.

It will take around three weeks depending on the work that needs to be done. We will keep you updated on the progress of the repair.

Yes, your watch requires a standard watch battery. We recommend that you contact a professional watch dealer to change your watch battery.

Yes, alternative straps for the watch can be bought separately. Send us an email at info@carlheim.com and we will help you out.

Scratches on the glass are not covered by the warranty. Please contact info@carlheim.com and we will be happy to help.

You can easily adjust your mesh watch strap using a flathead screwdriver. Adjust the placement of the sliding clasp on the lower portion of the mesh band to fit the mesh strap comfortably around your wrist.

Follow these steps to adjust the strap:

Hold the clasp steady. Place the watch flat on a table or other firm surface. On the adjustable buckle, open the top clasp. You will need a small, pointed object to pry open the mesh clasp.

• Please, do not use a knife blade. The point of the knife could slip and scratch the watch, or you could accidentally cut your fingers with the blade. Place the flathead screwdriver or spring bar tool in the square slot. Lift this part up, away from the strap - in the direction of the dial, to open it. Warning: Do not lever the tool against the straight pin as it can cause the straight pin to bend.

• If the clasp doesn’t fully open with the use of the screwdriver, use your thumb and index finger to open it completely. Slide the adjustable buckle to the desired position. Sliding the clasp farther up the mesh strap (towards the watch) will tighten the strap on your wrist and sliding the clasp down the mesh strap (away from the watch) will loosen the strap. Align the back of the clasp with a groove in the mesh watch strap.

Once you’ve found the best position for the watch strap and aligned it with a groove in the mesh strap, close the clasp to lock it in place.

Close the clasp (the piece with the square slot) and press it down towards the strap. You can do this using your finger. Do not apply pressure to the straight pin. You should hear a “pop” sound as the clasp snaps shut.

The following information is specific for the Carlheim link strap watches. The link bracelet might need to be adjusted to fit your wrist perfectly.

This can be done at your local certified watchmaker at a cost. Please keep in mind that after the link bracelet has been adjusted to fit your wrist, you are not entitled to return the watch and get your money back, or a replacement. The warranty is however valid if the watch is faulty.

STEP 1 – REMOVING THE OLD STRAP

Place the watch with face down and locate the quick-release lever on the back-side of the watch strap. Pull the quick-release lever towards the middle of the watch strap, and pull the watch strap away from the lug on the side of the lever. Slide the other end of the spring bar out of the other lug, and remove the watch strap completely. Repeat the previous steps for the other half of the watch strap so that both halves of the watch strap have been removed completely.

STEP 2 – INSTALLING THE NEW STRAP

Before installing the new quick-release strap, note that the buckle end of the watch strap will be installed in the watch’s top lugs, and the long end of the watch strap will be installed in the bottom lugs. Slide the end of the spring bar that is opposite the quick-release lever into one side of the watch’s lugs.

Pull the quick-release lever towards the middle of the watch strap while aligning the spring bar with the hole in the watch lug. Release the quick-release lever and the spring bar should lock into the watch’s lugs.

Repeat the previous steps for the other half of the watch strap so that both halves of the watch strap have been fastened securely to the watch. The installation is now complete. Gently pull both halves of the watch strap away from the watch to ensure a secure installation. Done!

Pull the crown out 2 clicks. The crown is the small knob on the right-hand side of the watch. Turn the crown until the correct time is displayed. Push the crown back in 1 click. Turn the crown until the date on the display is correct. Push the crown back into the side of the watch.

Press the button on the lower right-hand side of the watch to place the watch in chronograph, or stopwatch mode. Press the button on the top right-hand side of the watch to start the stopwatch.

Press the button on the top right-hand side of the watch to stop the stopwatch. Press the button on the lower right-hand side of the watch to reset. Press again to reset the second hands on the watch.

If you are finding that the chronograph in your watch is not zeroing correctly (i.e. the dials no not go back to zero when the time is reset). Please follow these instructions before returning the watch to us. It is highly likely that the watch needs calibrating. Calibrating the chronograph.

Step: 1. Pull the crown out fully

Step: 2. Then keep pressing the top bottom to adjust the top dial until it reaches zero, and then the same with the bottom button to adjust the bottom dial.

To verify that the watch has been calibrated correctly you can push the top bottom button and the bottom button for 5 seconds, when you let go the pointers will rotate to position zero.